Help Centre — Get Support Fast

Reach the PolyGram support team via email, Telegram, or in-app live chat. Below: contact options, typical response times, and answers to the most common platform questions.

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Response times

Frequently asked questions

What is PolyGram?

PolyGram is a prediction-market platform where you can trade on the outcomes of real-world events. Buy YES or NO shares on questions such as "Will BTC reach $200K?" and earn if your prediction is correct.

How do I get started?

Sign up with your email, Google, or Telegram account, deposit funds via crypto or card, and start trading on any market. Each share is priced between 1 and 99 cents based on the market's estimated probability.

What is the minimum deposit?

The minimum deposit is $10 for all payment methods. We support Bitcoin, Ethereum, USDT, USDC, Solana, TON, and credit/debit cards.

How do payouts work?

When a market resolves, winning shares pay out $1 each. If you bought YES shares at 40 cents and the outcome is YES, you receive $1 per share — a profit of 60 cents per share.

How long do withdrawals take?

Crypto withdrawals are typically processed within 30 minutes. Card withdrawals may take 1-3 business days depending on your payment provider.

Is PolyGram safe?

User funds are held in a multi-signature treasury wallet on Polygon, all balances back the PGUSD attribution layer (verifiable on-chain at the contract address linked from the footer), and account access is protected by encryption and optional two-factor authentication. Market resolutions follow the underlying UMA-oracle outcomes and are publicly verifiable on Polygon.

What happens if a market is disputed?

All markets are resolved using publicly verifiable data sources. In the rare case of a dispute, our resolution committee reviews the evidence and makes a determination based on the market's stated resolution criteria.

Can I set deposit limits?

Yes. You can set daily, weekly, and monthly deposit limits in your account settings. See /responsible-trading for the full set of self-management tools.

Do you charge fees?

PolyGram charges a small fee on trades. All applicable fees are clearly displayed before you confirm any transaction. There are no hidden fees.

How do I contact support?

You can reach us via the live-chat widget on the platform, email support@polygram.ink, or through our Telegram community at @PolyGram_Telegram_Bot.